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Welcome
Welcome to thetoyshop.ie and themodelshop.ie the online stores of Graham's Toymaster. We are a family run specialist toy and model retailer. Established in 1981...
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Top 5 Scalextric Cars
Returns Policy
Returns
On occasions when there is a genuine fault with an item customers should first notify us via email of the problem. We will advise of any common solutions in an effort to rectify the fault with minimum hassle. If this doesn't solve the problem customers should send the faulty product back to us along with a description of the problem being experienced. We will refund customers the cost of returning the faulty product and will dispatch a replacement item when ready free of charge. Customers please note that if a faulty product is part of a set, only the faulty item should be returned not the entire set.
If a replacement item is not in stock we will email customers to advise when a replacement will be available.
Under the European Distance Selling Directive customers have the right to cancel an order. Notification of a customers intention to cancel an order must be received by us, via email, phone or in writing, within 7 working days of the order being placed. All items must be returned in their original condition as supplied with all packaging, seals etc intact within 14 days of the order date. Customers are responsible for any costs incurred while returning items to us. Items which are not returned in the condition which they were dispatched will not be accepted for a refund. We recommend that customers use a form of postage with insurance to protect against any damage which may be caused during transit.